New York Pizza Delivery

DO NOT ORDER FROM HERE!!! Not only did my food take an hour and a half to be delivered when it was supposed to take 40 minutes, but the food was cold and my order was incorrect. (I live <10 minutes from the restaurant.) The driver told me I had to call the restaurant. I called and was told only the owner could give a refund and he would call me. I called twice more over 4 days and kept being told the owner isn't in and would call and give me a refund. The fourth time I called, the girl told me the owner wouldn't call and wouldn't give a refund "because you should have brought the food in if there was something wrong", despite the fact I had it delivered. At no point was I told this, and even if that is the policy, the owner (or someone) should have called with that information. HORRIBLE customer service. I'd give 0 stars if it was possible.