ABC Animal Hospital

THEY ABUSE YOUR ANIMALS!!!! STAY AWAY!!!!



I took my cats, Maci and Frank to be groomed on March 27,2014. IT WAS THE WORST EXPERIENCE EVER.



Unlike Frank, Maci's condition was fine after her visit, but was very poorly groomed. There were track marks from the clipper all over her body and he hair is not shaved and her coat is covered in dandruff. Her legs were not groomed at all.



Frank's cut was not how I instructed to be done whatsoever. I requested to have his body, neck and feet shaved and to have his tail and face trimmed. There is hair on his feet, his body was shaved way too close to his skin and his tail was shaved fully, but with large patches of hair left around the base or his tail and rectum.



THAT IS JUST PETTY PART OF IT...



The ALARMING part is that Frank had 1-2 inch lacerations all over his body (mostly surrounding his rectum). This is horrifying! The cuts were seeping and have now permanently scarred him. Also, a female associate called to tell me that he was difficult to cut so they had to sedate him fully. Frank has had been sedated before for grooming and the sedatives had worn off through the night, but it seemed that Frank was over sedated because he was immobile. He had had very low body temperature, couldn't stand and was defecating on himself. THIS IS UNACCEPTABLE. I reached out to the vet office immediately, with no answer via phone so I sent an email with the disturbing photos attached, informing ABC that I was taking him to another vet to be seen and that I wanted a refund. This was their response:



Dear Ms. Kowallski, (They didn't even properly spell my name right. So unprofessional.)



First I'm deeply concerned about the current health of Frankie and you should immediately bring him for us to access his state of health from his sedation, which will be given to your free of charge.



Outside of that we deeply apologies that you are not happy with the grooming services Frankie and Maci received but to our understanding we followed your instructions as we understood them. It's unfortunate that you don't think you should have to pay of any of the services that was rendered but we will leave that up to the credit company.





Sincerely,

Xiomara

ABC Animal Hospital





The ABUSE and TORTURE of Frank cost $1,031. Frank had to stay at a credible animal hospital for 2 days to have his health monitored. The lacerations were seeping and infected from their dirty clipper. That vet bill cost me $1,700, but was worth every penny to get him back to good health.



The audacity of ABC not refunding me is sickening. Why should I pay for "services" that my cats didn't receive? More importantly, WHY SHOULD I PAY FOR YOU TO TORTURE MY POOR ANIMAL??? I disputed the charge with my credit card company and the disputed went on for months because of ABC's lack of response to me or my CC company. When ABC finally contacted my CC company, they lied in the dispute letter and forwarded an altered invoice!!!! That is criminal!!!! When I forwarded the real invoice to my CC company, they unfortunately couldn't get involved because it was clearly a case of malpractice and suggested I hire a lawyer. I have now solicited a lawyer to sue their negligent practice is the next step if they don't remedy this ASAP.... ABC A-HOLES, I am still waiting for this refund!!!!!!!!



I hope ABC vet office gets shut down. For the wellness of your animals, DO NOT TAKE YOUR PETS HERE. EVER.

Do your customers know that their pets are being locked out in a rat infested alley?

The dogs yelp and bark begging not to be abandoned in a dark alley at all hours.

It’s:

INHUMANE to the dogs

IRRESPONSIBLE to their owners

UNFRIENDLY and THOUGHTLESS to your neighbors, who have to listen to the poor dogs yelping and begging not to be abandoned in a dark alley at all hours of day and night.