Robert Brogden Buick GMC

Toby Smith was so good to work with. We first saw him on 04/24/2018, he talked to us like we were his friend, no pressure at all, they didn’t have the exact car we were looking for, he took our information and said if anything came in he would give us a call. We went to a different dealership on 04/25/2018 and that dealership (not Robert Brogden) the other dealership tried feeding us some bs line about how well they “recondition” their vehicles, the “reconditioning” consisted of doing breaks, oil change and windshield wipers...how do you “recondition” break pads, oil and wipers? It was a sales pitch that I laughed at 😂. After that we looked again at Robert Brogden’s web site and saw what we wanted, 2013 all wheel drive Ford Edge SEL 👍we called Toby Smith on 04/25/18 asked if was still there, it was, Toby came in on his day off, 04/26/18, we talked we laughed about coffee and life all while my beautiful wife comfortably and with no pressure looked at the car and test drove the car. My wife was comfortable and relaxed she had all the time she needed to think about the car and make her decision that that’s the one she wanted. We made a deal, bought an additional warranty and drove home in our CLEAN ONE OWNER NICE LOW MILES Ford Edge, Thanks Toby Smith and thank you Robert Brogden Buick GMC! 👍

Best experience I’ve ever had at an auto dealership with Ivan McGary as the salesman. He demonstrated zero pressure and was very sincere in getting me the best deal possible. I would recommend him to anyone looking to buy/lease.

I would not recommend purchasing from this dealership. Customer service is lacking and the service department is incompetent. Example: they claim you can come in anytime for an oil change, however, we like to make an appointment so we can get service without too much of a wait. Called to make an oil change/tire rotation appointment on a Friday and the soonest they could accommodate was the following Thursday..........for an oil change???? Come on, really???? We purchased our vehicle new in 2011 and have been putting up with the various disappointments since then. We will now take our business elsewhere.

Do not take your car there for repair. They do not have the ability to fix a car, but they are very good at charging 20-600% over LIST price for the parts they put on it. I did go back with my research and was able to get $190.00 of it back. I can go there and purchase the same parts myself from the parts department for less than list price.



I was looking for some place my wife could take her car if something happened to me as I have always done the work on our cars. They will never touch my cars again.