Stanley Veterinary Clinic

I have taken my dogs (2 Yorkies) to this clinic for about 5 years. I've never had any issues and have always gotten in quickly when needed, been able to take them after hours when I'm off work, and its conveniently located. Vets have always been very helpful and no complaints. However- we thought we'd start taking our grooming business to them as well to have it all in one place. HUGE mistake- we got a $194.00 bill for grooming 2 Yorkies- one is 8 pounds, one is 12 pounds. $194!!!!!!! When I looked at the bill, they gave our dogs each a flu shot that we did not ask for - and each flu shot was $40. My husband had dropped the dogs off that morning and was asked if we wanted to do it- and when he asked why they would need one- the groomer responded "we will take care of it" - no response to his question- NO approval from my husband. If he had been told that it was $40 apiece for a flu shot then we would have taken our dogs back to our old grooming place that doesn't require that. That isn't the worst of it- when I called to talk to the staff about it- the receptionist said my husband had consented to it, which he clearly did not. At that point, I asked to speak to a manager and was told there was not one available and that they'd take down my number. I also shared that if we are going to get charged $80 unexpectedly, we will no longer take our dogs there- and the receptionist happily replied "Okay!"- which is a very disrespectful response to someone who has given you five years of business. This was all on Tuesday. I've called every day since asking to speak to a manager- no one has been able to talk to me- yesterday I was told I'd get another call back- they took down my number, and still no response. Its really sad that they would treat someone who has been a loyal customer to them for so long this way. Needless to say I'll cut my losses and consider the $80 a bonus as to what I will save elsewhere.

This vet has been more than helpful with my cat that has been really sick. I even got a call from the veterinarian a week after her surgery to make sure she was doing okay! Debbie is always a friendly face to see in the front of the office. The office makes you feel and home and at ease even when my cat is being a handful. I suggest this clinic to anyone and trust them completely with my animals!

This is a response to Robert R.: I did want to take the time to respond to your post. First, let me express condolences on the loss of your pet. We at Stanley Veterinary Clinic strive to provde your pet with the best care possible. In all fairness to the clinic, I wanted to state that this incident occurred in August of 2013, and I am concerned that ths is the first time we have been made aware of any problems. You brought your pet to us in May of 2013 and then again in August of 2013. You followed all of our recommended treatments. After the specialty clinic conducted the scan, and we received a report, you had a conversation with the veterinarian at our clinic and then indicated to us that you would need to speak to your wife to determine what you would like to do. You never contacted us again. Again, I express concern that this occurred in August of 2013, and you are just now expressing displeasure. I wish you would have contacted us sooner so that we could have tried to address your concerns and give you a more positive experience.

Took my dog in there several times about him not eating or vomiting shortly after he did eat. Was told that it was nothing, he was eating to fast, so on. On the last visit they finally did a x-ray and there was a mass in his stomach. They sent me to another local vet partner to get a cat-scan. They were supposed to call me back after they got the results. Hours go by and no call. I keep calling to try and find out what was found and keep being told that the vet will call me soon. On my last call to them (Almost 7p.m. the cat-scan was performed at 11a.m.) I get demand to speak to the vet. After waiting nearly 5 minutes on hold he gets on the phone and wont really explain anything to me except they want to do exploratory surgery. After all this hassle and worry I call a friend that is in the rescue groups and explain to her what went on. Long short the vet/surgeon from the rescue group calls me that night on his way home from dinner, arranges to see my dog the next day. Sadly it was all to late, we lost him to the cancer that had closed his esophageal passage off. Do not trust this place! If they had been more serious about diagnosing my dog he might still be with us today.

When we bought our puppy, Brady from Petland, we took him here right away for his checkup. I was immediately impressed. The vets were extremely personable and caring! When he got his shots, neutered, checkups, Stanley Vet always followed through with a phone call to ask how Brady was feeling. He recently was neutered and I couldn't feel more comfortable with the staff there. I dealt with Dr Claussen and also Dr. Baldridge, they are both wonderful. My boyfriend and I drive an hour from Kansas City just to go here. :)

Do not go here. My puppy had signs of kennel cough from the first appointment that they ignored, even after I told them about them. They acted like it was nothing... then when symptoms got worse I had to bring him in again and pay another office visit fee for him to be seen and treated for kennel cough. Upon the first visit, they kept reading off things from his chart that were incorrect. They kept trying to say I had got him from Pet Land after I repeatedly told them I didn't. They seemed very unorganized.



My breeder had purchased the puppy's puppy shots and began the first round. I was to continue the next 3 rounds, but was very nervous and asked the vet to walk me through administering my first one. Instead, he told me that I shouldn't use that and should use theirs instead... They threw away the injections I already had and I had to pay them for their injections. I walked out of my first visit with a $150 bill. When I called to get an idea of how much it would cost to go to them for his first visit, they made it sound like it would be much less.



At that first visit, they scheduled me for my next appointment for puppy shots. (They are supposed to be administered exactly every 3 weeks) It wasn't until a day after 3 weeks from that first appointment that I realized they had actually scheduled me 4 weeks later. They were not very flexible in rescheduling. The receptionist acted like it was no big deal and he could just come at the scheduled time that was 4 weeks later. (which is wrong... it is a big deal)! She didn't even apologize for the mistake!



I don't want to switch brands of puppy shots again, so I will continue there until the shots are finished, but then I'm switching as soon as possible. This has just been ridiculous. I have seen other people in the vets office who seem irritated as the nurses tell them that they're not really sure what's wrong with their dog, but here are some meds anyways. They seem so incompetent.



Additionally, I had brought in some Frontline that was old from my past dogs... they told me it was too old and I should just throw it away and buy meds from them... another vet told me it was perfectly fine to use... too bad that was after I had already thrown it away. I just feel like they are trying to get as much money out of me as they can. They're not here to care about me or my puppy, they're just here for the money.

I took my dog in for boarding while I was on vacation. I came back to a dog with 3 different infections. He was not treated while I was away, not a phone call to me about him or mention a word to me when I picked up my dog.



I took him to a different vet and to get him treated. I called Stanley to try and talk to a Dr. I was told he would call me back. Two weeks later still haven't heard a thing. It wasn't until I mention legal action did I get a call. The Dr. mentioned he spoke to the new vet. I checked and he never placed the call to the new Vet. So now a Dr. is out right lying to me. In the past they were so good to our dog, but it all must of been a facade.



I don't know what changed but I do not trust them at all. The staff was always very nice to us. I just have the issues with the Dr.'s there. They treated our dog for five years and never solved his issue but the new vet did in a 10 minture exam. So all they managed was to drain my bank account trying to solve a simple issue and give us a dog back from their boarding with three different types of infections and end everything with a child like lie.