Chaplin's Bellevue Subaru-Volkswagen

I needed parts for my Subaru and had been having trouble finding the parts locally. I decided to try Chaplin's since they specialize in it. The lady on the phone looked it up quickly enough and said she could order it and have it to me in three - five days. She was being extremely short the whole time, but I had a few questions and was thinking about ordering it anyway. As I asked one of my questions, I simply got a quick no, and she hung up. I will never go to them after that. And after reading other reviews on here, this is not a one time thing. They really need to get some better people in there from the sound of things.