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matt08

10/08/2008

Overall
Horrible Customer Service

I ordered a couple of small parts from their online site AutoPartsGiant.com and was charged immediately for the parts. After 2 1/2 weeks the parts supposedly shipped, although they did not give me any tracking info. It has been almost a month now and the parts are still not here. They do not reply to emails and most of the time will not answer the phone. When they did answer the phone, they had some excuse about the part being backordered. If that was the case, an email telling me that would have been nice. Do not buy from this company! I'm about ready to dispute the credit card charge with my bank if the parts don't arrive at the 1 month point.

lrogers6b

05/23/2008

Overall
E Mart -Autopartsgiant

This California company is at best a shady company and at worst might be charged with theftas a normal business practice. They charge for things up front, then ship themif they happen to feel like at some time. How long that is I cannot say asit has been 2 weeks so far and they won't give me any information on the supposed shipment. The customer service department hangs up when you call.



At best find somewhere else to buy parts-ANYWHERE ELSE IS BETTER!!!

mech6532

11/30/2007

Overall
Bad Customer Service

I ordered a part and was charged the same day. Found out 3 weeks later that they don't have the part. I never received a refund almost a month later, they did not respond to my e-mails, and company employees kept changing their story as to where my money was. I then had to go through my bank to get my money back. This company is listed as Auto Parts Giant on the internet. I would not recommend them.

Details

Phone: (562) 634-8244

Address: 16429 Lakewood Blvd, Bellflower, CA 90706

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