Dentica Inc

Care for my child at the actual office appointments has been fine. But the waiting period for appointments in general, including IV sedation, is longer than I have experienced at any other pediatric dentist (even the top rated pediatric dentist in Pittsburgh). Also, on two occasions the office called the morning of an appointment and insisted that we come in over an hour before my child's scheduled appointment because they had an opening and it was convenient for them. I specifically arrange my work meetings around doctor appointments and often cannot make such a last-minute change. The person that called did not even ASK if we were available to come in earlier, but rather DEMANDED that we do so, which I have never encountered at any other practice. Hopefully, they will reevaluate how they communicate with patients and make improvements.

In my opinion, Dr. Jim was the worst possible dentist I could have taken my child to. My 4 year old daughter had to have x-rays and two caps. First, my impression was my daughter would be put to sleep by the medicine. Then the valium she was given tasted terrible, which you would think a pediatric dentist would have something that tasted good to children. My daughter cried and screamed when the novicane was given. Then I calmed her down and the same thing happened with the second shot. From there came the drill and of course she lost it. Dr. Jim yelled in my daughters face twice. I had to lay on her body and hold her down just so he could get to a stopping point and we could leave. He suggested we come back and have her put under but it would cost more and wouldnt happen for five months. My daughter and I left in tears. Some of the female staff members who assisted were also rude and chastized my child for things she couldn't possibly understand. Miserable. Then when I returned to get x-ray copies for the new dentist, they made me sign a waiver for just a paper print out of the x-ray and talked to me rudely about the x-rays when I asked how to read them. I was calm and nice to them at each visit because I didn't feel that going nuts on them, as I wanted to, would benefit my child's mental state. She was scared enough, seeing her mother yell at the dentist wouldnt have helped. But I will review Dr. Jim on every website I can find so that other children dont have to experience this. Nothing about the visit was fast, easy or pleasant. I will never return, never recommend Dr. Jim and tell everyone I know how awful our experience was. (This occured in April of 2014 and the follow up appointment would have been in September. I visited Childrens Dental for initial appointments and my daughter had her caps by the end of July.)