ABBA Eyecare

After long exhausting day, shuffling 4 children, to different physician's appointments across 2 counties, learned that the eye doc, we'd gone to, DID NOT cover glasses under our insurance for those 3 broken ones, we're desperately trying to replace. Turning the matter into unnecessary drama + bringing on mass amounts of disappointment.
I Called Abba Eye Care, Nevada & Garden of the Gods, talked with Jesenia. Right away, obtain 4 appointments for the rest of my family of 7. Super happy, over the caring & great service, drove from Cripple Creek that afternoon. As promised, was able to bring 3 prescriptions to their office & immediately got orders rolling for those well needed glasses from 2 of greatest associates I've yet encountered in Colorado Springs. Jesenia & Rachel, THANK YOU VERY MUCH for going Above & Beyond. It's to your great customer service that ended our day, looking forward to obtaining new glasses.

Looking forward to future visits to your office, GREAT STAFF ABBA!!!

We have been customers for a few years now, but never again. Every time that I interact with the staff I am amazed by their lack of joy to serve. I have never seen a happy employee there in all our visits. Their service matches their bad attitude. Something as simple as repairing a nose-piece took 45 minutes before being told that we needed to go to a eyeglass repair place to have it fixed. In addition, I have never seen a business make so many mistakes, including giving us the wrong costs of things, the wrong information as to where to pick up lenses & recently sending my child home with a pair of glasses with the wrong prescription. Now we have to wait 2 more weeks w/o his glasses for them to redo it. In the meantime, the girl made sure to summon after me to pay a remaining balance. When I said that as a business they should consider covering something complimentary to make up for their large mistake, she became very dislikable. There is nothing good to say about this branch.