Nick Jones McHargue, Other

Treated very poorly, shushed by dr while trying to ask question. He then ground down tooth without permission!

Had the gall to shush me while I was talking, and ground down teeth without my permission! won't be going back, and you shouldn't either!

I had been a patient for many years until yesterday. 3 days ago I was called by the office while driving there w/my daughter for an appt& told that my daughters account had a balance of more than $600.00 going back to 2015. Even w/out my EOB's & bank statements I knew that just didn't sound right, as I haven't received a bill in quite some time & when I do I have to provide a copy to my ex per our divorce decree. I always pay any remaining balances w/ them in full at time of service. I was literally just there w/ my daughter a couple of weeks ago & told I didn't owe anything at the conclusion of her appt, & the claim for that date is still being processed w/ my insurance company so I have not received an EOB or bill yet. No prior balance was mentioned at that service, & nothing was mentioned when I made that appt for my daughter, or when I subsequently made my appt for yesterday.Their desk sign says payment is due at time of service, so the idea that a balance would roll for multiple years, through multiple subsequent services, never going to collections & never been collected for at time of a service, is ludicrous. When I asked for details, the individual on the phone said that they didn't have that info, & that the office manager was working remotely that day. When we arrived they kept my daughter in the waiting area for over 30 minutes while they called the office manager, who refused to talk to me, & they continued to ask me for payment, but refused to provide me w/ EOB's & I at that time had no access to my bank statements or insurance info that would give me some indication of where they were arriving at this figure. I knew some of the info was inaccurate. They agreed to waive the finance charges & let me check my records, so we left. The next day (yesterday) they called & said that they put copies of my insurance EOB's in the mail, & that once I had a chance to review them we could reconvene next Monday- I still have the voicemail.