Appliance Factory & Mattress Kingdom

This company is SOOO bad. Our fridge didn't work. Repair guy came out and said it had after market parts in it. Called the store was called a liar........!!! Yes they called me a liar that is the extend of there customer relations. RUN, go to Sears.

Potential disaster averted. I agree with a previous reviewer that it is difficult to get a human to answer the phone in the Delivery department. I tried unsuccessfully over a 12 hour period. When I finally reached a human my worst fears were realized; I was not on the next day schedule for delivery of my refrigerator as promised. Furthermore, they didn't seem to be able to locate my refrigerator. I called the Evans store in near panic since needing a working refrigerator is pretty much of a necessity, especially in this heat. Luckily for me Richard, the store manager answered the phone. He immediately gave his attention to finding my refrigerator and making certain the refrigerator was delivered Friday, as promised. In addition, I asked him to be certain he sent qualified installers because I really was not willing to put up with one more snafu. The installers, John and his assistant, Tom were knowledgeable, respectful of both my husband and myself and most importantly our home. They were pleasant, thorough and a joy. I truly appreciate Richard's successful and professional handling of the problem and profoundly appreciate John and Tom's skill and abilities , kind and respectful demeanor and thoroughness. As someone who was never going to set foot in this store again, Richard, John and Tom have convinced me to make this my first stop when I need an appliance or accessory.