Smart Wheels Of Fairfax

Frank was a great salesman and very friendly, however I was appraised a certain amount for my trade-in which I was happy with and agreed to, and we spoke EXTENSIVELY about this specific amount and the other numbers that it affected. We came to an agreement on price and they drew up the paperwork and we signed it, only to find out that they still added in an extra 5000 in negative equity that should have never existed. When I called the manager, Jeff to discuss whether it was a mistake in the paperwork, he proceeded to SHOUT at me on the phone for the entire conversation claiming they never told me the number that they did and I was making it all up and if I had an issue with it then I should have brought it up when we signed. Granted, I will take the blame for not looking closer at the paperwork because I assumed it said the numbers we had previously signed on agreeing to, but the complete disrespect and lack of customer service on his part, as well as the underhanded dealing with lying to me about my trade-in value and then denying ever having told me the number we agreed to is completely despicable and horrible business practice. I strongly advise that you check everything 5 times with these people because even after you agree and sign to a number, they'll change it and not show it to you before you sign. I won't recommend this business for anyone and I feel completely taken advantage of by them. If you do still end up doing business with them, and you have any issues at any time, prepare yourself for Jeff the manager to shout at you for no reason when you calmly ask for clarification on an something because apparently that's how they do business there.