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03/30/2017
Best Italian food & Great Service!
Food served just the way I like it, fast, hot and plentiful. The downside is I never have room for dessert! !!
Ron Chudy, Fort Wayne Indiana.
02/27/2012
As much as I would like to support a hometown chain, I've continued to be disappointed with Casa even after eating at the different locations at least 8 times over the last few years. The dishes that I have ordered have been mediocre at best. And each time I go, I've been hoping for a good dish. The dishes haven't been really bad. They are just not really good. I've lived in California, NY and DC and I know good food when I have it. I guess for Fort Wayne, it’s a step up from Fazolis.
But the thing that drove me to post this review is the horrible service I received from the manager at the Stellhorn location on the evening of February 24th, 2012. On that evening, my friend and I chose Casa's for dinner.
When we were ordering, the waitress, who was nice, explained that they were all out of bread. She was appropriately apologetic and we appreciated that. I asked her if they had absolutely no bread and she explained that I could order breadsticks, but I would have to buy those.
Hmmmm...... I'm thinking to myself, your restaurant is so cheap, that they can't substitute the breadsticks for the complimentary bread that they normally serve and that their customers expect??????
I reluctantly ordered the breadsticks because I like to always have bread with my Italian food. The waitress served the 2 breadsticks and I found that they are charging $2.99 for just the two breadsticks. After thinking about it for a few minutes, I concluded that this must be a poor decision by an inexperienced waitress and that a manager would surely take care of it if I brought it to her attention.
So I asked to speak to a manager. A lady with short hair came to the table. She didn't smile, she made no inquiry as to if everything is okay. She just came to the table and stared. I asked the manager if they could substitute the breadsticks for the bread that they were out of. She said, no we don't do that. She said that was a decision by the owner. She made no apology; she didn't offer to do anything to compensate for the missing bread. She just stared like she could care less. I wouldn't expect that from a new waitress, let alone a manager!!! I was pretty stunned. Rarely, have I had such bad customer service and never from a manager. Managers are normally trained to try to make every customer satisfied if possible. She made absolutely no effort. On the contrary, she was a bit snippy.
At that point, I quickly concluded that it would be useless to try to point out what a poor customer service position she was taking. I just told her that I would never return to Casa's if that's the way they treat their customers.
So not only, will I never return to Casa's. I will tell everyone I know, at every opportunity, about my experience there. And I will encourage them to take their business to a restaurant that appreciates their customers and understands good customer service. Clearly, Casa's doesn't get it.
05/08/2010
I love going to Casa! Their salad is the BEST that I have erer eaten the bread is excellent, pizza is exceptional(wood fired oven helps), and thier eggplant parmesan is unsurpassed. Sandwiches are also incredible, and I have never had a pasta dish there that I didn't like.
12/11/2007
Provided by SuperpagesThis has always been our (my fiance and I) favorite place to eat. As long as you go at the right time...service is great, food is quick and WONDERFUL.Stephanie
08/18/2006
Provided by SuperpagesTry their Brick oven Pizzas
Details
Phone: (260) 969-4700
Address: 6340 Stellhorn Rd, Fort Wayne, IN 46815
Website: http://www.casarestaurants.com/content/casa-grille-italiano
More Info
- General Info
- Casa Grille is a restaurant that specializes in Italian cuisine with a flare of Chicago-style cooking. It offers a variety of dining options, as well as serves several dishes made on brick ovens and wood-fired grills and rotisseries. The restaurant s menu includes various entrees that are accompanied by complimentary Casa salad and fresh-baked breads. Casa Grille is a part of Casa Restaurant Group, which was established in 1977 and manages a chain of full-service, family-owned and operated Italian restaurants in Indiana. The group s restaurants provide a range of pizzas, pasta dishes, salads, soups and sandwiches. It also offers off-site catering services, as well as maintains a banquet hall for hosting special events. Additionally, Casa Restaurant Group, through its restaurants, serves a selection of wines, beers, cocktails and nonalcoholic beverages.
- Payment method
- all major credit cards
- Price Range
- $
- Neighborhood
- Maplewood Park
- AKA
Casa Grille Ristorante Italiano
Casa Grille-East
- Other Links
http://www.casarestaurants.com/content/casa-grille-italiano
https://www.casarestaurants.com/content/casa-grille-italiano
- Categories
- Other Information
Cuisines: Barbecue, Italian, European, Continental, Bar & Grills
Price Range : Below Average
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