American Family Insurance - Wendy Caspari Agency

I don't normally write reviews but seeing the one on here from "David B" I felt I needed to. Dustin has been our family agent for 15 years. He is also my brothers family agent and my daughters family agent. I literally trust him with everyone I know. Dustin has been nothing but an outstanding, ethical, value added agent for our family and friends we have referred to him. It's unfortunate people feel that they have the right to negatively slam someone online without even having to prove the facts or even disclose their full name. I believe David's comments are an unfair reflection of Dustin Chalupa's business practices and feel horrible "David B." felt he had the right or the need to do that.

I gave Chalupa 20 years of my business for home, umbrella, five auto's. three motorcycles, boat and trailers. In 2018 I bought a new vehicle and asked him to transfer all existing coverage & discounts that had been in effect on my vehicles for years. Chalupa promised me he applied the discount, and I trusted him. However, one year later, at renewal this month of June 2019, I learned he lied, overcharged, and effectively stole in excess of $500.00 by not applying the minimum mileage discount. I earned this discount as a disabled veteran whom has been driving under 5000 miles per year since 2015. Instead of accepting responsibility for his error and offering to help resolve the problem, Chalupa evaded the facts, completely ignored my communications, and refused to contact American Family Insurance regarding the debacle. I was forced to file a complaint with Colorado Division of Insurance to get reimbursed.