Pet Care Veterinary Clinic

Pet Care with Dr Joines has been looking after my family's cats and dogs since I was in middle school. I'm 46 now. I have been to other Veterinarians from here to Austin and Pet Care + staff are genuine, caring, professional, and knowledgeable. Thank you for your honesty, expertise, and gentleness with baby Bailey! You ALL made the difference. Thank you for past and future care of our many pets!
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love them, they take real good care of my baby girl

I just wanted to say that they are super nice and really professional. The Vet is great, he is honest and won't do anything unless its absolutely necessary. My baby Gizmo passed away while he was there. The doctor tried to save him but he was just too sick to save. A few days later I received a card from them saying how sorry they were that my baby passed away. They all signed it. It really helped knowing that they cared enough to send me a card. No other vet office has ever done that for me. So yea they are great.

They were caring toward my cat . He had to have an urethra procedure..i'm thankful i took him there,hes a great dr.

HORRIBLE service with a capital H. The staff there do not care. They are very rude. I took my pup in because she wasn't feeling good. I thought it was due to a frog/toad she ate. They charged me $280 for ??? I have no clue. They sent her home with eye drops and gave her something for nausea. I attempted to complain to the VET about their services and he could care less. He allows his staff to be unprofessional and rude! Bad for business in my opinion. Ayways, 6 hours later my 8 month old pup was feeling even worse so we drove her to Mcallen ER for pets and it turned out she had parvo. Why they didn't test her at Pet Care is beyond me? PLEASE do not take your fur babies to this clinic. They do not care for your pets properly. BEWARE!!

This clinic, in my opinion, should be shut down. They use deceptive pricing tactics while giving poor service with little care for the animals well being. We took my sons dog in for a simple neuter. We are now at a real vet facing surgery to save his life. The staff is rude and the doctor hides behind his female staffers. DO NOT GO TO PET CARE!!!!!!!!!

This clinic advertises low cost spay/neuter. I called for a quote and was told it would be $125 for my 80 lb rescue dog to be neutered and $35 to be tested for heart worms. I agreed to these prices and my 16 year old son dropped our dog off the following day. I called twice to check on our dog and reminded the staff that my 16 yr old would be picking our dog up after surgery. I wanted to make sure he did well in surgery and wanted his heartworm test results which I received over the phone. When my son went to pick up our dog the bill was $630. The staff was extremely rude and Dr. Joines refused to speak with us when we confronted them regarding this horrendous bill. BUYER BEWARE. DO NOT USE THIS CLINIC.

THE OFFICE MANAGER WAS DAMN RUDE TO ME AND MY CAT!SHE WAS NOT COMPASSIONATE W/MY CAT AT ALL. I WILL NEVER GO THERE EVER AGAIN. THEY EVEN CHARGED ME FOR SOMETHING THAT I HAD NOT AGREED WITH INITIALLY. NEVER AGAIN!!! I would chose NO stars if i had that option.

They are extremely over priced and give services that are not needed in order to pad the price. When I called to get itemized pricing, they hung up on me.NEVER AGAIN.

I left my dog for boarding for a week while my daughter got married. While she was there she was spayed and groomed. When I picked her up I had a huge bill that was twice as much as I had been quoted. While in their care they allowed her to chew her incision open and they had to re-stich her closed. Then they expected me to pay for it when it was their fault they weren't watching her closely. That is why I left her there so she could get the proper care after surgery. Apparently their staff doesn't actually check on the anmials while they are staying there. He incision was very infected they said so she must not have been getting her antibiotics either. I guess they just feed them and thats it. And the hair cut she got was awlful!! They said she was groomed the morning I was picking her up but she stank like feces. Her skirt was matted and had poop stuck around her paws, and her ears weren't cleaned at all. I will never again go back to this vet. After such a huge bill I expected to be able to at least talk to the doctor about it and about how she did during the surgery but I never got to see him. The so called "office manager" (which happens to be his wife) was very rude. She did not care about my concerns for the awlful care my baby had while she was there. She was just concerned that I paid my bill. I guess almost $700 doesn't buy you quality care.