Diagnostic Imaging Centers

Don’t bother making an appointment because it doesn’t matter. You’ll still wait over an hour and go after people who don’t have an appointment because “they’ve been waiting a really long time.”

My tech was awesome! Her supervisor was great, front desk was fine as far as I remember. Billing was a NIGHTMARE. I was told THREE times by insurance that PREVENTATIVE would be FREE/Covered. I mentioned to tech several times it was PREVENTATIVE. Instead, I was billed for MEDICAL & charged through my Deductible. WRONG! Called Insurance FIVE times & I was advised that DI NEVER recodes claims. Dr had refaxed order twice and called or written twice more. I’ve called DI 3 or 4 times. AND I went to the desk at the Mur-Len location with a copy of the order & when the receptionist called, I could hear the Coding Dept yelling through the phone to the extent had to hold the phone away from her ear it was SO Loud…& I COULD HEAR THEM AS WELL! Nice, very Nice business behavior, isn’t it? NKC Hospital also told me, in both the Radiology & in Billing Departments, that they would be glad to update a patient’s claim to reflect the correct codes, as in my case, with being billed for MEDICAL when it should have been PREVENTATIVE. Why sign up for a NIGHTMARE with Diagnostic Imaging when you can patronize a professional company that treats you fairly?

Father there for 3 hours for no reason. Manager unconcerned, said taking care of scheduling problem. No excuse, there are other medical imaging companies and I would find one right down the street.