Gillespie Florist

Not only did Gillespie Florists exceed my expectations of taking a small budget and creating a priceless memory, but Sarah's delightful personality, expert knowledge, and entire team's creative minds were extremely refreshing during a stressful wedding planning time. Gillespie offers reasonable prices and an AHH-MAZING! DIY for those looking to save a few dollars. Sarah met with me personally to teach me how to make table arrangements and made sure I felt comfortable before creating the real thing. I didn't trust myself with creating my bouquet :), but the artistic take on my favorite flower (calla lily) in addition to the minerva carnations (they're gorgeous) made the eggplant colors POP! My family has used Gillespie for my sister's prom, my wedding, and work functions. They have found life long customers in me and my family. I can't thank them enough for their friendly smiles and big help. God Bless!

We truly appreciate feedback. Positive comments reassure us that we provide the quality

product and service that we work so hard to provide. Customer concerns provide us the

opportunity to revisit product, service and procedures that may need improvement.



We strive for several goals here at Gillespie Florists. First, to provide warm, friendly

service by our knowledgeable and talented staff by phone, in store or online 362 days a

year (we are closed only on Easter, Thanksgiving and Christmas Day). Next, to provide

the freshest flowers, healthiest plants and gifts appropriate for numerous occasions

(birthdays, anniversaries, recovery, sympathy, etc). Finally, we strive to provide quick

and efficient delivery service to the Indianapolis and surrounding metropolitan areas

daily.



After reading the post above, we find it unfortunate that we were not made aware of the

concerns of this customer. Our most popular expression for sympathy delivered to a

funeral home or church is the traditional sympathy arrangement. This colorful display of

cut flowers provides a beautiful presentation approximately 30" x 30" and has significant

visual impact. A vase or take home style arrangement, although more functional (can be

enjoyed at home after the service) is a smaller presentation, especially when compared

to the traditional sympathy arrangement. Content (standard versus elegance flowers),

style and container also affect the size and fullness of an arrangement. With regard to

the color of the arrangement; was the deceased a gentleman? Earth/Fall tones or a bright

combination of colors can be considered masculine. Communication with our customer

is the most important skill that we can continue to improve upon each and every day.

Clear and understandable communication between the customer and the customer service

representative is most likely where the problem occurred. The staff of Gillespie Florists

wish to express our most sincere apology for the concerns that this customer experienced.



Gillespie Florists has a 100% guarantee our product and service. We ask to be advised

immediately if we have fallen short of your expectations.