Braco Stone

Initially all was good, and all looked wonderful. In fact it still does look wonderful. However, looking good is not prime function of a kitchen counter top, it has to be fit for purpose and this installation is far from it.



The problem began when glass stove top broke. We contacted the manufacturer and everything pointed to heat shock and a new top was shipped and fitted by a local manufacturer service rep. The new top broke as well, same symptoms, this type the manufacturer sent a more senior representative to investigate. On removal of the top they measured the hole, it was on average 1/4" too big and therefore not eligible for a warranty replacement.



Finally, after multiple calls Braco agreed to come and look at issue. They informed us that the hole was fine, it is supposed to be a loose fit, all contrary the manufacturers recommendations and installation guidelines. Since pointing this out to Braco I not heard anything back.



Buy from them if you wish but be prepared for poor service, incorrectly size holes and the cost of having a reputable company redo their work