Mike's Service Center

Went in for an oil change, to have a tire plugged and the brakes checked out. When I went to pick up the car, there was a $49 checkout fee on the bill that was not discussed. Rob took that off and completed the transaction.

After leaving, I reviewed the bill further and found an oil fill cap charge on there I also did not authorize. Went back in to find out what that was and was told mine was broken and they replaced it. I was also informed by Rob "it sounded like I didn't need to come back."

I walked out, put my child that was with me in the car and went back in.

I told Rob that this was not acceptable and he needed to refund the $12. While getting the money out he began a verbal assault on me, using many words that I can not repeat here.

I will never go back there and encourage everyone else to stay away.

Used to love and recommend this place frequently.. Times have changed!
1st strike: I had a vehicle I was about to have $500-600 worth of stuff done to it. But they nor the dealership wanted to fix a suspension squeak and they basically told me to go somewhere else. So I traded in that vehicle on a new one and they lost that money.
2nd strike: I had another vehilce in for something and told them I thought I needed new brakes. They called and said $324 for new front brake job. I got to the shop and scheduled that service even though it seemed a bit high. I got home and looked at my reciept they stuck on a $22.50 fee for the pleasure of telling me I needed to give them $324 for brakes.
3rd strike had this vehicle for 5years 60k miles and NEVER had a check engine light. Within 5 miles from driving away from their shop.. Check Engine Light.

I called and asked for a Manager to discuss the fee and light and they said tough crap on the fee and completely ignored and didn't say one thing about the check engine light. POOR customer service Wayne. But maybe I should thank him.. I'll pay the 22.50..but now i'll pay 125ish for the brake job somewhere else and they won't get my $324, no future business from me, no future referrals and I'll post this where I can so that eveyone knows the Reputable, Laid back, Honest. Repair shop that this used to be is GONE. Oh and at the end of the call.. He mumbled something about the owner should be handling this and HUNG UP. wow.. I really expected more. Shocked and Appalled. But oh well....

Stay away! Robert pads his invoices with fraudulent line items. When confronted with the fraud, he because aggressive. Adding charges to a bill when it's not needed is illegal.

I don't trust anyone else with my cars. They are fast, fair and professional. They get the diagnosis right the first time, meet estimates for delivery and $, and always look for warranties or recalls on parts. They've definitely saved me money and headaches.