Service Management Group

More Info

General Info

Maintaining headquarters in Kansas City, Mo., Service Management Group is dedicated to the management of multi-unit companies. SMG assists many top retail, restaurant, hospitality and service companies throughout the world. It conducts approximately 20 million surveys annually from more than 50,000 locations. Its core strategic model is called the Service Profit Chain. It was developed by former Harvard Business School professor Leonard Schlesinger and his colleagues. Many service-driven organizations utilize this model to improve their financial performances. SMG s tools meet the needs of multi-unit operations. Its methods enable managers to identify and solve problems at the unit level, and help executive leadership monitor service quality from the corporate level.

Email

Email Business

BBB Rating

A+

BBB Rating and Accreditation information may be delayed up to a week.

Extra Phones

Primary Phone: (816) 778-8100

Phone: (816) 448-4500

Phone: (816) 841-5678

Phone: (816) 448-4550

Phone: (816) 778-8100

Services/Products

Customer Experience, Employee Engagement, Reporting, Analytics

Neighborhoods

Downtown Kansas City, Crossroads

AKA

Service Management Group Inc

Smg

Other Link

http://www.smg.com/contact-us

Other Email

Email Business

Categories

Market Research & Analysis, Marketing Consultants, Marketing Programs & Services

Reviews

Details

Phone: (800) 764-0439

Address: 1737 Mcgee St, Kansas City, MO 64108

Website: http://www.smg.com/contact-us