The Dentons

My spouse and I visited the Denton facility as a contender. My spouse is a firefighter and Quinton told us ALL fees would be waived. He was pushy and pressured us to fill out an application FREE OF CHARGE. He assured us there would be NO loss in applying. The only stipulation was that we would have 48 hours to sign the lease. We chose to go with a different facility. We received a statement from Christian for $500.00 and a threat to send it to collections if not paid although the fee was never agreed on. I called the manager, Jim, to express my concern and to have the statement removed as it was not discussed in our meeting. He became very hostile and rude then proceeded to hang up on me when I asked for his supervisor's contact information. I called back to get the name and contact of corporate and he still refused to provide me with the information needed to resolve the issue. We were scammed as future residents so I can only imagine the "fees" and treatment actual residents have to endure throughout their contractual term. The employees lack in customer service skills and experience. My goal is to fairly warn other before being scammed, lied to, and mistreated by the Denton staff.