UMB Bank

I have been a satisfied customer with UMB Bank for 7 years. And I have to say this....I will NEVER go to this branch again. SHERRY GOUCH is the absolute worst bank employee I have ever had the displeasure of dealing with. I recognized her while I was waiting in line (there was no one in front of me, she was running off copies for 10 minutes while I sat and waited) to speak to a personal banker about some activity on my checking account. I had been to the branch previously and had less than satisfying results from her in the past. I understand that to an older woman, dealing with students covered in tattoos might be unsettling. But this woman began talking to me like I was her disobedient red headed step child the minute I sat down. When I began to explain my problem to her (a check of mine had bounced a few months back, but it did not show up on my statements), she interrupted me to ask if I was signed up for online banking. I told her no, so she then put me on hold with an online rep for another ten minutes. While on hold I attempted to explain my problem to her again, and she claimed she was not able to pull up a record of my checks or statements prior to the past 60 days, that I could only do this through online banking. So I waited on hold. When the rep came back, I explained to him the urgency of my issue. He said he could call me back within 1 to 2 business days due to a "strange hold" on my online signup. I told him I would hold while he fixed the problem, because my issue was urgent and I needed the records of the check that had supposedly bounced. He then asked to be transferred back to SHERRY GOUCH, who then disconnected the call after listening to me beg the customer service rep to stay on the line with me. She then produced a pile of paperwork, explaining to me that this paperwork proved I had never bounced a check, because I had never written the rent check in the first place. I explained this was impossible, at which time she scoffed and began berating me in front of the bank branch, telling me to be quiet and listen to her. She then stopped, went back to her computer, and produced a second pile of paperwork, claiming that THIS pile proved that I DID bounce the check. When I told her I was confused by her actions, she began rolling her eyes at me! She then began to loudly read off my checking account transactions for that month, specifically a $200 keg purchase from a liquor store (for a fundraiser, I might add), any purchases from bars, and lastly "Well, and you know, that $300 purchase from the TATTOO SHOP". At this point I was angry. I came to this branch to rectify an issue (an issue, which later I found out, was caused by improper routing between my home branch in STL and the branch in Kansas City) with my bank account, not to be publicly berated for my lifestyle and talked down to by this stranger. I am a 25 year old student and full time employee, not to mention a loyal customer. I might be covered in tattoos, but that does not give this woman the right to talk to me like a dog for 30 minutes in the middle of my bank branch.This is not the first time I have had issues with this woman. I will never go back to this branch again, and as far as I am concerned, this woman does not deserve to have any job in customer service.

Terrible Commercial teller service. The service is very slow and I usually end up wasting my lunch break waiting in lines with only 1 person ahead of me.