US HealthWorks

I don't understand way everyone is giving this office bad reviews I've been going to this office for physical therapy and was seeing Jason Gearhat and never had one problem with none of the stuff always friendly. If I ever have to do physical therapy again this will be the place I go always felt like I was wanted there no problems.Thank You Jason Gearhat

I was referred to this US Healthworks location for a employment drug screen. First day I showed up the office was closed early (at noon even though closing time isn't until 5 pm). The second day the office was actually open ! After signing in and waiting for a while, I was informed that I still had a thirty minute wait. I asked if they had a public restroom. I was very rudely answered with a " we aren't playing these games" and then told that "it is physically impossible to urinate in thirty minutes after previously using the restroom". I waited, gave my urine sample and signed for it. On my way out I notified staff of what I thought of their customer service before walking out. The response I received was " Have fun not getting your job ". Now after days of my employer waiting for the results, they are told I never dropped a urine sample. So my urine sample has been tampered with and misplaced. More importantly my HIPAA protected paper work has mysteriously disappeared !



I don't feel this establishment deserves even the one star I am forced to give them.

This place is horribly run by the most unprofessional people. It must be where the rejects from nursing assistance classes end up. My boyfriend had to go take a pre-employment drug screening for his job and this place was beyond rude. There was a huge wait so my boyfriend asked to use the bathroom because he couldn't wait that long. The young, snotty girl at the counter (brunette ponytail) said “Oh no, we aren’t playing games here. If you go use the restroom then I will put everyone in the office ahead of you and you will have to go last.” He explained to her that when his turn came he would have to go again, to which she said with a hateful tone, “that is physically impossible. You will not use the restroom.” He told her he wasn’t aware that she knew his own body better than himself and had to sit down and uncomfortably and painfully wait.



I guess their code of conduct for their customer service employees is to make statements geared at customers to berate them. This girl was aggressive and hostile in the way she interacted with my boyfriend with no provocation from him whatsoever, just a simple request to use the restroom.



Then when we were leaving, he told her she was rude so she shouted through the waiting room "have fun not getting your job!" His employer never got the paperwork for his pre-employment drug screening! She threw away his results and told his employer that he NEVER TOOK IT! Which is a total violation of HIPPA, taking his social security number and personal information for her own use instead of submitting it to his employer. This place is a joke. If you are an employer, use a different company to screen potential employers. If you have to do any kind of medical screening here, brace yourself for a bunch of nonsense.