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Reviews
07/11/2009
This restaurant's customer service is absolutely non-existant. First, we were not able to make reservations for a group of 14. However, we were told by the management that if we were present by 5 PM that seating would be available. Contrary to the management, when we called at 4:45 PM to let them know we were on our way, we were told that the way time was an hour and a half. That's bad news particularly when you have a group of 14 getting together to celebrate a 93rd birthday. When I spoke with the manager, he was rude and non-apologetic. His words and actions spoke volumes about the lack of customer service there; it's obvious that his lack of skills is passed along to his young staff.
Upon leaving the restaurant, I made a call to Logan's steakhouse, which isn't far. They were able to seat us immediately, the customer service was excellent and the manager visited several times to thank us for coming in. A wonderful experience at Logans.
Details
Phone: (765) 446-0404
Address: 3615 State Road 38 E, Lafayette, IN 47905
Website: https://www.texasroadhouse.com/locations/indiana/lafayette
More Info
- General Info
- At Texas Roadhouse in Lafayette, IN we like to brag about our Hand-Cut Steaks, Fall-Off-The-Bone Ribs, Made-From-Scratch Sides, and Fresh-Baked Bread. Everything we do goes into making our hearty meals stand out. We handcraft almost everything we serve. We provide larger portions so you get more food for your dollar. And if you want an Ice Cold Beer or Legendary Margarita to wash it all down‚ well, we have those, too. Our food's not the only thing that's Legendary at the Roadhouse‚ our fun is too! From our line dancers to our jukebox to our friendly servers, you'll enjoy every second you spend in a Texas Roadhouse. The Texas Roadhouse story is simple. Legendary Food, Legendary Service‚ all with lots of Legendary Fun!
- Email Business
- Payment method
- master card, amex, cash, visa
- Price Range
- $$
- Location
- Tippecanoe Mall
- Other Links
- Categories
- Other Information
Cuisines: American, Steakhouse
Alcohol: Beer, Full Bar
Price Range : Average
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