Menards

Items were in pickup as promised and easy pickup.

We were so excited to know one was coming.Burst our bubble.Ordered on line and payed.Got there,we had to find all our items.Got a email ever few days pick up order,taking up room!!!When it came to there highly advertized rebates.Took 6 months of arguing.Got 1,never got the other 80.00,argued gave up.We called to verify a price,size before 1 order.Got there,price 20x what was told.80% of employs are like they are playing games.Ask for help,never see them again!!Crazy, never seen a bussiness ran in this manner.Never.Like ,Walking Dead.We told them,till we got or other rebate,we would NEVER EVER be back.We spent a lot of money that day.Felt like crap on our drive home.I wouldn't refer anyone....

This store needs a new set of general managers , the hr manager young lady who flirts with her employees needed help she was too busy touch ing on the black guy who works there I bet his wife would not be happy if he's married for what I walked and see . The cashiers goof off wear skin tight clothing thinking they are all that poor customer service skills more goofing off than work employees touching one another very disturbing I spend over thousands of dollars in this location to keep walking into this there is one thing I know there's a gentleman man in receiving he's a very hard worker he's the only one who gets NY items right his name is Anthony sad he has to work in a store with poor management

This was the third incident with Menards and I will not be going back.



1) A few years back, at the grand opening of the Jefferson City, Mo. Menards, I purchase several hundred $ worth of treated lumber for decks I was building. This lumber warped extremely bad within the first 3 months after installing. About 30% of it curled so bad on the ends that I had to cut 32"s off the ends and replace. I contacted customer service via email. The rep that corresponded with me would only say "we are less expensive and better quality than our competitors" (insinuating I was either trying to rip them off or blind). There was no inquiry as to how much or what actions I could pursue. I believe that they had rushed the wood to the store for grand opening without it have the proper time to cure. I vowed to never buy lumber from them again, and haven't.



2) I am doing a major master bedroom/bath/closet remodel. 3 weeks ago I went to the Lake Ozarks, Mo. Menards for doors. I needed 6 interior and 1 exterior. I purchased them. Went to the lumber yard and stood around for 5 minutes (no one around and no doors marked). A box truck with Menards painted on the side of it pulled up. 4 yard employees immediately began loading and working with that vehicles. I waited another 5 minutes and finally cornered one of the young men and gave him my order. Waited an additional 20 minutes with no idea what was going on. The work with the Menards truck continued with 3 yard people. At that point I went back inside and cancelled the purchase and had the several hundred dollars taken off my credit card. In addition to never purchasing lumber from Menards, I have vowed never to purchase anything that would require receiving from the yard.



3) Yesterday (06/17/2014) my wife went shopping for electrical supplies (lighting, switches, fans, etc) grout, thin set, backer board, drywall and miscellaneous for the remodel. She stopped at the Lake Ozarks, Mo. Menards to at the lighting. She had questions and went to the service area requesting help. They said they would have someone meet her there right away. She milled around for a few minutes and caught an employee walking by asking if they could help or get someone that could. They indicated they would get someone over there. 10 minutes later no one had showed up. She complained about this to the service desk at the exit of the store and they handed her a form to fill out and mail in. We purchase purchased over $1,000 worth materials, none from Menards. Now, in addition to lumber or anything that comes from the yard, we will not be purchasing anything from this or any other Menards store.

People are helpful for the most part, but not always. Prices are often higher than other places.