Just Drains

On first visit, very nice and likeable guys. Don't let first impressions fool you - some folks know how to turn on the charm to win the job. They had to get a specialized part to install our dishwasher. It took them FOUR days to get the part. Then, they texted me in the morning indicating they needed to come over. I was not home, my wife was tending to kids and not home. They told her they were 4 doors down and could be over in an hour. She came home, waited, they never showed up. She called them again, they told her it would be another hour. This went on for FOUR hours, every hour saying they would be here in an hour. This all started around 10AM. The last time they said they were just getting BACK into Tracy....when they were four doors down earlier!



They finally showed up at 6:15, right as I was leaving to my kids' school for an event. I commented to the guy about him just now showing up, and that we had waited for them ALL AFTERNOON, and now we had commitments that we had to get to. The guy threw a major tantrum, told me "Well, I guess we'll just have to call it", stomped back to his truck, and before slamming his door, said "Have a nice life." Very much unprofessional and inconsiderate of the fact that they held my wife up all afternoon, when she had things she could have done.



Avoid using these guys. They were a referral from a trusted contractor and friend - who will now NEVER give them referrals. They were rude, showed attitude, and failed to apologize for all of the delays. They seemed to expect that we would simply be okay with waiting forever for them.



Oh, and did I mention, this second visit was simply to "check the connection to see if the part would fit"? Tells me, they truly don't know what they are doing, but guessing. Do yourself a favor....pay a little extra for a licensed plumber. Just Drains is NOT licensed with CSLB. Thus the cheaper price.



1 star is more than these guys deserve. With this kind of customer "service" - I can see them quickly going out of business. I am a member of our local chamber of commerce and handle real estate. They could have earned a LOT of business from me - instead, someone else will profit thanks to this absolutely UNPROFESSIONAL experience.