Bank of the West

Avoid this bank at all "costs"(pun intended) I was a member of this bank for 10 years,starting as Commercial Federal then it switched to Bank of the West. I ordered checks from them and the teller told me they would cost 12 dollars. They i had a bouncing fee of 10 dollars because the checks really cost 22 dollars. I had to hassel with them to get the late charge taken off and was told I would still get the checks because of the teller telling me they were only 12 dollars. Then a month went by with NO checks recieved. I then asked when I would recieve them and they said they already had them for 2 weeks and already shredded them. They said they tried to contact me but was I never contacted. They even tried to tell me they sent them to my house and i check the mail everyday and never recieved them. They have the riht address,I mean i always get my bank statements,and letter about any overdraft fees,so I know they had my correct address. Then I was told I could order more checks for 22 dollars.lol. Anywho...I asked them to just refund my 12 dollars I paid for the checks initially,that they had shredded and was told I couldn't have the money refunded. So they basically stole 12 dollars from me. I closed my account immediately. Thats just poor customer service on their part. This review feeedback makes me give a star,if it was my way I would give no stars.

The main reason we switched once BOTW bought out Commercial Federal was because they hold your deposit for 24 hrs. Most banks , as long as you make the deposit before 2 pm will have to show on that days business.