Vasesource Inc

I run a fundraiser for a volunteer Fire Department, some of what we resell has been purchased through Vasesource in the past. I have placed two orders with Vasesource, the first one was last year, they gave me a great price and were great to work with. My most recent experience was not as good. I placed an order online and chose fedex delivery. I got a call the next day saying they were going to send a truck but it would cost more, we negotiated a price and agreed on it, and charged me. They call me a few days later and say they don't think it is worth it to send the truck and I would have to use FedEx, but it would cost even more.



I cancelled the order and asked for a refund. They don't keep credit card numbers on file, so I requested a check. The check came nice and quick, but was made out to the Fire Department, not me, even though I was the one who placed and paid for the order. When I alerted them to the error, they demanded that I mail the check back, and then they will 'try' to reissue the check, taking even longer to get my money back for an order that never should have even been charged.



I've had good experiences with them in the past, but after this, I'll find a new vendor to work with in the future.



Note: They did go back and change the pricing for FedEx delivery so it won't be incorrectly represented in the future.

Excellent customer service, no order is too small, and they are very flexible with customizing orders to meet my spesific needs. I can always rely on them to help me out if I really need something. Rhonda is mistaken, Vasesource is well known for great customer service and I would recomend them to anyone!

This company has bad customer service and poor vase quality. Do not use them, especially if you live out of state and need something delivered "unbroken".