Chamberlain Oaks

Avoid these Apartments!

I have been a tenant at Charter Oaks Apt for nearly a year and a half. Unfortunately, when second-hand smoke started to enter our apartment (we live on a second floor apartment, a smoker in the unit directly below), the apartment management did nothing. After complaining for nearly two months, the maintenance finally came to try to seal our apartment off from the one below. While this did lead to improvement, the smoke from the common hallway as well as from the air ducts from below still made the apartment unhabitable. This situation has forced us to leave. The apartment management was unaccommodating and were not willing to resolve this issue. The Buisson Investment group which manages these apartments are pathetic. Steer clear of these generally poorly constructed apartments and the management which is even worse.

We put down a deposit and applied for an apartment here giving them a specific date we had to be out of our old apartment. The woman in the office said 'no problem,' and that we could even move in early. A week before needing to move we were told the apartment wouldn't be available to us for another two weeks. We asked for our deposit back. It had already come out of our checking account, so the lady said they would credit it back the next morning and send us the check. (Yeah, I know, makes no sense right?) As of this writing (three weeks later, still have not received a refund. I called this morning and the woman refused to give me the phone number for their main office and told me that they had to wait and see if original deposit check cleared. I offered to bring her a copy of my bank statement but she hung up on me. These people not only run a very shabby comples (don't ask me why I didn't realize that sooner), but they steal your money and make fraudulent statements. We are getting a lawyer involved. PLEASE for your own peace of mind, DO NOT RENT FROM THIS PLACE!!! Oh, and by the way, they also own Whispering Hills on Old Shepherdsville Road, so stay away from there too.