Wash Time Car Wash

I used to love this car wash because of their wonderful customer service. A couple months ago I was there and my car was scratched by to much mud and dirt in one of the brushes. They did their best to try and buff out the scratches but it needs professional detail work. They offered me free car washes to make up the extra cost that it will cost me with the detail center. I tried calling several times to receive these and did not hear back. Im extremely disappointed, as I have spent a lot of money here and they are treating me as if the scratches are not their problem. Maybe its not, but when you tell a customer you will do everything you can to fix it, then you back out and ignore me, you lose me as a customer.