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Downtown Marysville
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Susan C.

05/11/2015

Overall

Took in my 2005 Kia Sedona for radiator problem. He said he would have it finished by the end of the day. I never received a call as to the problem or for a quote of parts and labor. My husband went by there around 3pm to check on progress only to find that he had not even gotten radiator out. Vehicle wasn't ready until the next day around 5pm. We were over-charged in my opinion with a $553 bill. We got vehicle home and took a look under the hood to discover that bolts were left out and things were loose. Husband called and the owner said that he left out the bolts because they were too hard to put back. Husband asked if we could run it by the next day and have bolts put in and guy said yes. We took it in only to have the guy get mad at us and tell us he was done. No bolts were put back. We did call the police, but it's a civil matter and there's not much they can do. They did talk to him and he said he would put the bolts in but would need it left for 1 1/2 hours to put in 3 bolts and he would only do that if we weren't there waiting. Umm NO! He just can't be trusted to do it since he didn't do it right the first time. So, I'm taking the van to another mechanic. We did ask the guy for the bolts so that maybe my husband could put them in but he said he didn't have them. Weird since they were there when I took it in. Do not use this mechanic.

Details

Phone: (360) 653-4235

Address: 1100 State Ave, Marysville, WA 98270

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