Acorn Tree & Crane Service

We contacted Acorn in the Fall to get an estimate for some limb removal, after a few bad storms left large branches in our backyard. They did the estimate and we had a date set up, then they had to cancel, due to a storm in the area causing them to have to respond quickly to an emergency situation and we were not as much of a priority. I understood this completely. Then, we had to cancel, because I was home with a 4 month old and I did not want them to be here when she was, and have them disrupt her sleep. We told them we'd call back to schedule in the spring. We did so, then they continued to cancel on us three MORE times. Once, because of vehicle failure. Once because of storms in the area again. Now, over the summer, I'm a teacher, I sent my daughter to daycare so that she wouldn't be disrupted as they worked. I return from dropping her off to find out they cancelled at the very last minute. They called at 8:08, to tell us their climber was sick, and their other crew was already set up at a different location. They were supposed to be here around 8:00. They cost me daycare fees, they were totally unapologetic on the phone with my husband. I called them as well to lodge a complaint and Linda was also extremely unapologetic to me. I told her this was the third cancellation and was unacceptable, but she basically responded with, "what do you want me to do about it?" I know other people have had good service from them. I'm thinking that because we were a small job they continually put us on the backburner. I am extremely frustrated with not only the inconvenience they caused but also their nonchalant attitude about the situation. I DO NOT recommend them.