Appliances Unlimited

If I could give no stars, I would. Avoid this company! Here's why:I have never experienced such unprofessional and unqualified services as that of Appliances Unlimited located in Reading, PA. We had contacted Appliances Unlimited to service our Bluestar range exhaust fan. That was back on June 6, 2016. Their service repair individual came out on June 9, looked at the blower, and told us we needed a new one. He said that he would be in touch with BlueStar and would get back to us with the cost and estimated time of delivery. No one got back to us and a week passed. On June 13, we phoned Appliances Unlimited to check on the status of our service. At that time we were told they would get in touch with BlueStar and get back to us. No one did. On June 23, we called in again and were told once again that they would contact BlueStar and get back to us. Once again they failed to call us. We waited until June 28 and called a fourth time, only to be told that they would check. Based on their notes, it appears that they had no idea of where the part was or if it was even ordered. We then called BlueStar directly on June 29 to find out where the hold up was. BlueStar tracked it down for us and told us that the part would shipped that day. We phoned AU again on July 5 to check on whether or not they received the blower. They said they had not and that they had no tracking information in their system. Later in the day we received an email stating that the part was out for delivery. The blower was delivered to our home.On July 11, the same service individual came to install the new blower. He was unable to unscrew the blower from the vent, having arrived without the necessary tools. This surprised us considering he was the individual that had examined the blower initially, so should have been aware of what was needed to install the new one. We were told that we would have to reschedule for another service time on a different day so that he would be able to get the needed tools to complete the job. He took a picture of how the old blower was installed at that time. When we phoned AU to reschedule, the individual on the phone insisted that she would let us know when the needed "part" came in and would contact us. It took a while to make her understand that we had the part, and that we simply had to reschedule because the service person didn't have the proper tools.Friday, July 15, the same service individual arrived, removed the old blower, but was unable to install the new one. He stated that he was attempting to phone BlueStar for directions! He left the house to go outside, remained outside by his truck for 20 minutes, at which time I went out to ask what was going on. He replied that he did not know how to install the new one, and was unable to reach BlueStar for guidance. I asked him how he could return to a job without knowing how to proceed! I reminded him that not only did he just remove the old one, he had now seen how the old blower was installed on two separate occasions, and had actually taken a picture of it the last time he was here. I went on to ask him why he hadn't acquired the necessary information before he returned. He shrugged his shoulders and responded that he didn't have the necessary tools. I asked if that meant I'd now have to schedule a fourth service appointment, to which he responded "yes". I told him that was ridiculous and that this was unacceptable. He said that he would leave and take the new blower with him. I asked to speak with his supervisor, and smirking, he made a phone call and proceeded to talk to the person on the other line as if I wasn't there. He was confirming with the person on the other end that he was going to take the new blower with him and charge us for a service call! I insisted on speaking to the individual, who proceeded to tell me that he told the young man to go and get the necessary tools and return that day. This was not what the young man had told me. After ending our phone

Fast service at a great price, would gladly return if I need them again!