Lane Appliance Service

Met original owner Don Erickson in 1987 when Arts TV & Appliance recommended him to us when we bought our first home and multiple appliances. Bob bought the business from Don, Bob's son Jeff is now the guy to go to! 100% satisfaction all these years and just recommended him to someone again today!

Lane Appliance was very efficient and polite when my refrigerator broke. The young woman on the phone was very helpful and found me an appointment right away. The gentleman that came over was very polite and answered all my questions. Overall great service, highly recommended.

I've used the repair appliance service periodically for the last 6 years. They have always been very prompt and accommodating as well as knowledgeable and competent. I only compared their pricing to another service once, which was the last time I called them in, and they were competitive.

I called the office this morning to inquire about a missed appointment this past Friday. When I made the appointment, I gave my cell number and asked for a call approx. 10 minutes prior to your arrival. I never received a call. I was told by the office manager/co-owner that they had, in fact, been there and that you had called prior to arriving. I asked what number you had called and was told that she did not have that “in front of me.” Rather than apologizing, she told me that you were both very upset about it. I replied that I was upset as well and that I would make other arrangements. She said “Fine” and we both hung up. We run a service business ourselves and I can tell you that we do not speak to our clients that way. I checked my cell phone records for that afternoon and I have no missed calls recorded on my account. Absent the attitude I received on my call today, I would have been perfectly happy to reschedule. If this was the first time I felt mistreated calling your office, I would also likely have rescheduled. I have had enough.



PS The woman called me back 10 minutes later on my cell and said: "I know you are not going to do business with us anymore, but this is the number we have on our service report." I told her that I did not receive a call on Friday and she hung up on me mid-sentence. Wonderful!