Andy's Pipe Dream

I wanted to comment on the totally professional experience I had with your firm today. From the young lady who took my original call this morning to the service rep who repaired our leak, our experience wit your team was superb. The person who took our call was very professional and read back all information given to confirm correctness. Frankly that is a rarity these days to have someone so service oriented. Your Service man, Don Bessete is a tremendous ambassador for your firm. His is a personable professional who did what was needed and then took time to insure no other repairs were needed in the area. Both of these professionals are tremendous representatives for your firm. Needless to say I would recommend your firm to anyone needing professional, service oriented plumbing service.

My Mother had a horrible experience with a previous plumber who, after charging her over $500 and demanding part of it in cash, said he couldn't fix the dripping tub/shower faucet without tearing out a wall and there would be an additional fee of $1000. Needless to say, the shower went unfixed for over a year because she felt this guy was "crooked" and she didn't know who she could trust.



We found Andy on Findaplumber.com... and what a good find it was!! His professional customer service team immediately gave us the feeling they were there to help us. They passed on our information to Andy and he promptly called us back to schedule a service call. He came out the next day and provided a reasonable estimate before starting the work. He had the faucet fixed within an hour - NO wall tear out!!! He provided very prompt and professional service. I highly recommend Andy to anyone requiring plumbing repairs.