Alchemy Hair Salon

I had a perm done here a few years ago. It was excellent and lasted over a year. I went back to get it redone, but the girl I used is gone. Well I spent over $200 for a perm that lasted maybe three weeks. I did everything right, didn't wash my hair while it set in and everything. A month later my hair was as flat as ever. When I emailed them about it they only wanted me to talk to the stylist. I don't really feel like sitting in the chair again for hours, or discussing the failure. What I'd like is my $200 back.