Top Beauty Nails

I have been coming here for over 5 years. I showed up today for my 5:30pm appt with Lynn, the owner and was told by her sister that she will not be coming in today. This is not the first time that I make my 20 minute drive out there only to find out that she will not be in. Apparently, a phone call is too much to ask for! I called her husband Andy on his cell phone, but he didn't answer. I let him know that I will not be coming back again and that I will post anywhere and everywhere about their lack of customer service. Also, they have a bad habit of while you are getting your nails done, they leave you to start working on another customer and then come back to you, then go do eyebrows, then come back to you. So your 1 hour nail appt is now 1.5 - 2 hours. I hate that they don't care like they use to.

OKay so I have been coming to this nail salon for about a year now and yesterday I went in two hours before closing time and was rejected because supposedly they had no time. Okay that's fine I could maybe understand that. So today I go get a full set and my mother was getting to get fill in and a pedi cure, so we ask today if there is room for us and there was, they sat her down immediately for a pedi and about at most 10 minutes later they start on my full set. They started doing my nails at 4:00 and by 5:20 was when the lady FINALLY finished buffing my nails and was going to paint my nails. I had to pick up my car by 6. So I had to leave with no color. My mother who had finished her pedi was waiting for someone to do her nails because the lady that finished her toes moved on to a next person and it wasn't till 15 minutes later that they started on her fill. Now back to the lady that was doing my full set she apparently was new to doing nails. I have two crooked nails as well as several uneven ones. And on my way home around 7 I called to see if I could stop by real quick for them to just finish and paint them and was told they were too full and unable to finish their job which I had paid for when I left. So I can conclude that they have lost sight of quality to quantity and it is sad too because I loved going there!