Maaco

A few months ago I got into minor fender bender. With my insurance company I went to Maaco on Williamson road. They quoted me $1500 and that they could take care of the damage in 5-7 business days. I dropped my car off on a Monday after getting into an accident on a Friday. It took them a month to get my car back to me. When I got my car back there was dirt in the clear coat and multiple areas of shoddy workmanship. They also over sprayed into my engine bay. It was very badly done. I went back and spoke to the manager Robert Belcher and he informed me that this isnt their way of doing things and they wouldnt be in business for 8- 9 years if it was. After talking with him we concluded that he would give me back part of my deductible as compensation and would I not leave a bad review for them and would live with the overspray and the defects. I was good for about a month and noticed the clear coat on my hood was peeling away. I brought it to my insurance company and they reached out to Robert and asked him to contact me and he did not. I instead reached out to him myself and showed him the issues. He saw them and said he wanted to fix the issues. And that people make mistakes. I told him I appreciated his honesty and was willing to give him another chance to fix it. We scheduled my appt Tuesday of last week and I told him that I would have to take time off without my car and would need it back by Friday and he said they could do that. Friday comes I pick up my car and it looks great except for a new gash exposing a layer of paint on the front passenger door. When I asked Robert about it he said his guys werent on that side but they had been on that side replacing an emblem. They even had blue painters tape covering the emblem and he pulled it off and showed me. I told him I take pics of my car all the time, and the family and I wash and wax it every week or so, I even showed him some pics of the car. His response?Oh the damage isnt in THAT picture. I was floored. The person who painted my car came out as well I showed it to him he shrugged and walked away. He completely denied the damage and asked me what I wanted to do. After holding my car hostage for a month to do a crappy job and then taking it hostage again for a week and giving me another defect Im really at a loss as to how these people are continually getting away with doing this to people. I simply told him Thank you for the Work they did and took my keys and left. This is my transportation to and from work. This is the car my family and I ride to church in on Sundays, We wash and wax it together as a family, and we know every inch of this car. This damage was NOT there. I also have L.E.D. Projectors that shine on the ground when the doors are opened. Mysteriously, they stopped working as well. But Id imagine that has nothing to do with them right? After all they dont know that happened to my car that was in their care for a week, nor how it popped up with the new damage and issues. My suggestion? FIND A BETTER PLACE TO GO TO GET YOUR WORK DONE. These people obviously dont care about what they do, and simply do whatever to get by. After looking me in the eyes and telling me that He would take care of an issue THEY CREATED, only to do me dirty and lie in my face, Robert Is wearing the mask of a SHADY BUSINESSMAN to me. And I will tell ALL WHO WILL LISTEN My story, and to stay FAR FAR AWAY from MAACO ON WILLIAMSON ROAD N.W.