Mattress Warehouse of Roanoke

I have never been so disappointed in a company. They have absolutely no follow through in the customer service area. My husband and I saw in their sales ad, a $99.00 Serta Mattress we went in to purchase it and they said that they were out of stock and offered to order one but said it would take 4wks. They were unwilling to sell a mattress of the same quality for the sale price. Our particular situation was a bit immediate and we ended up purchasing a different mattress for what we thought was $99.00. We get home and realize that the mattress is just too cheap of quality and we simply didn't want it. We had found the same Serta Mattress that we originally wanted for $99.98 at Sam's Club. We started looking at our receipt and realized that Mattress Warehouse had actually charged us $109.00 for the cheaper quality bed. We called them to see if we could return the mattress for a refund (this is less than 1hr from the time we bought it; mattress was still in plastic,) they said no. So, we asked if we could return it and allow them to order the Serta that would take 4wks and again they said no. My husband and I are very bending people, we don't lose our temper with customer services representatives because we both understand what that job field is like. We came to the agreement that the representative at the store was likely too low on the ladder to approve such a switch and/or refund so we politely requested a number for their corporate offices, he said he couldn't give us that number. We said that we understood he had a chain of command to follow and requested the number for the store manager (whom he had been calling back and forth with to ask questions so he could call us back and give us the answers) and again we were denied that number as well. Further more it turns out that the sells representative could not have ordered the mattress at the sale price anyway because they had a limit on how many they could sell (this was the excuse he gave us when we argued for our request to exchange it.) I understand that we were too hasty in buying the mattress but I can't help but get the feeling that we were given the old bait and switch or that basically the store would not have been willing to honor the sales ad regardless of the situation. Upon further inspection of the receipt it also states that any verbal statement made by any of their ssells representatives is not binding. I find that more than a little troubling considering that customers are not given the option to speak to anyone else. This is a dishonest company with a very shady way of conducting business. I would strongly advise anyone looking for a mattress to shop elsewhere at a more honest and customer friendly store. This company is only interested in money they are not interested at all in the satisfaction of their customers. They obviously do not have the on sale items in their store to begin with and the remainder of their stock is overpriced. The mattress at Sam's was not on sale, that was it's original price.