Dr. Craig Jon Vine, MD

Before I experienced issues with Psych Recovery in the past couple of weeks, I had contentedly had my care here since August of last year. In the past two weeks, I experienced a lot of issues with communication. I would call triage, and expect a call back within 24-48 hours as their message states, and not received one. Two people told me that it was not triages responsibility to call me back (despite their message that states they will do just that), and that it was in fact the pharmacy or your care provider's responsibility to call. At one point I was asked if I would like to leave a message for a supervisor stating my complaints about these issues, and I was happy to provide feedback. Said supervisor (whose name I don't remember) called me back, and proceeded to lay out how wrong I was to expect a phone call. They also had apparently talked to my provider about the issue I'd been calling triage about and brought that into the conversation, despite the fact that it was irrelevant to that conversation.

I have now been cut off from my prescriptions. I went to fill my anxiety medication at Walgreens and they told me there was a hold on the prescriptions from Psych Recovery. I find this to be highly unethical, and encourage anyone who is able to seek care elsewhere to do so.