Aerus San Antonio

Took one brand of central vacuum carpet brush to Aerus for repair and received different brand back. Owner wrote a different brand name on repair form; I did not notice the discrepancy until after leaving the business. I received a call that the vacuum was ready. When I returned to pick up the vacuum, I informed the gentleman that it didn’t look like mine. Even my daughter didn’t think it was my vacuum. I took the vacuum but returned it a few hours later stating I knew it wasn’t mine. The gentleman had me accompany him to the back of the business where repairs are done to see if my vacuum was there. No luck. I left the vacuum and he said he would discuss with the owner and I would be called. A week later, I still had not received a phone call. I returned to Aerus and owner told me she wouldn’t put an incorrect brand name on service form and vacuum with my name on it was the one I had brought in for repair. Bottom line…….don’t know what happened to vacuum I left for repair and I now have banged up, different brand vacuum. Can’t recommend this business. Advise everyone to check all info on repair form before leaving business and take a photo of your item with repair form attached – probably good advice in dealing with many businesses.

Most helpful people ever! Thank you for 'healing my vacuum cleaner". Great attitude and great service. Bless them

best service in town. fast and reasonable on central vacuum repair and sales. thanks dale