Conn's HomePlus

I regret not researching the stores reviews. A cheap price doesnt mean you should buy from conns. Their customer service is horrible. They will be nice to you until you buy their product and then spend hundreds of dollars. I had a LG 50 inch for 22 days and the picture went out. I called the store and spoke with someone that said not to worry and they would replace it. Just to give him till the next morning. That was fine with me, but then the next morning came. The sales associate that gave me that info was no where to be found, they gave me the run around, saying that the person that I boughtthe TV from would call me back. He never called me back so I called again and they said he would call me back. Were still waiting till this day for that call back. I went into the store and the manager, she could care less, she just said I had to call the service dept. to have them look at my TWENTY TWO day old flat screen!! There return and exchange policies say one thing, but then you will find out they mean another. Their warranty is horrible, If you have a problem it can take up to two months for them to fix it. When you get your appliance or TV serviced, they dont ask you when is convinient for you. they tell you what day and cant even tell you what time of day the repair man will be there until that morning. Then they only give you a two hr window that the service man will be there in. The call center service center is even worse. They give out wrong information are rude and unhelpful. And if you have a issue and dont feel like dealing with you they will just transfer yu back into the call queue with out even telling you. This has been a nightmare for us, and we will NEVER buy from conns again and hope other wont either, to avoid this situation. The low price is not worth the stress you will go through if you need you product serviced. I had always bought from best buy, and now I will only shop there.

I AM VERY SATISFIED W/CONN'S ANYTIME I HAVE A PROBLEM I JUST CALL MY SALESMAN JIMMY GOMEZ AT THE COMMERCE OFFICE AND HE HAS GIVEN ME THE MOST OUTSTANDING SERVICE A CUSTOMER CAN RECIEVE,THANK YOU CONN'S AND THANK YOU JIMMY