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- General Info
- Experience exceptional care and convenience at Mercy-GoHealth Urgent Care located at 2150 W Republic Rd. We offer personalized treatment, transparent costs and a dedicated team of providers equipped with advanced technology. From common illnesses to minor injuries and pediatric needs, we provide care for the whole family. This SW Springfield urgent care in Springfield, Missouri has evening, weekend and holiday hours, and access to the Mercy health network. We're here for you when you need us. Save your spot online or simply walk in for prompt attention.
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Reviews
07/02/2018
I was excited to have this new option right in my neighborhood but not now, unless they improve their processes drastically. I have a splinter in my finger that has been there for about a week and a half that I have been unsuccessful in removing it on my own so I set up an appointment at this Mercy-GOHealth Urgent Care online and was pleased with how easy it seemed and all my information was collected up front. The appointment was for 1:08 PM. When I arrived at 1:04, there appeared to be two people in the office with no patients and they asked me to sign in at the kiosk near the door entrance. When I typed in my name, the computer said that there was currently no one signed up for an appointment. Then one of the workers said, "Oh, I just took your name off because you didn't show up". I said, "I'm sorry, I signed up for 1:08 on the online system, what did I do wrong?". She then mumbled something and said don't worry about it then handed me to the other person who started signing me in. She then proceeded to ask me all the same questions I had already answered online. She then roomed me at about 1:10. I waited in the room until 1:35 then stuck my head out and what appeared to be a provider was at the main desk and turned her attention to me. I asked her, "Will I be seen soon, I've been waiting 25 minutes?" She then said, "Did you go somewhere?" and I said, "No, I've just been in the room waiting." She came into the room and began looking at my chart. I said, "What can I do different next time as the process here has been extremely frustrating?" and she said, "No one else has had a problem." Wrong answer. I decided at that point to leave and seriously doubt I will try them again for fear of wasting my time.
Details
Phone: (417) 986-1291
Address: 2150 W Republic Rd Ste 112, Springfield, MO 65807
Website: website
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