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phylajet

02/14/2011

Overall
Totally Disappointing

What started out as an exciting evening since it was my husbands 81st birthday & his 1st day out after having knee surgery, turned out very upsetting. We arrived as a family of 6 adults & was seated in a very tight area. A small amount of garlic bread arrived after a while & when my daughter asked for more (since the meals we ordered were taken very long to arrived) she was confronted with a very rude waiter that told her she had to wait & they had other customers to tend to. When the appetizers arrived they were laughable, too funny to go into. Finally the meals arrived & we all happily started to eat. No sounds of delight came from anyone & my meal was tasteless & uneatable. I had ordered Veal with Italian ham, & when i asked the waiter where was the ham, he said he had to bring it back to the kitchen to see if he could find it. When i requested an alternate meal, he announced I would have to be charged for that too, I declined, but my generous Son-in-law insisted i order something else. By the time my meal finally arrived all had finished theirs. Moral to the story...so the few dollars " francesca's italian? kitchen" made, they really lost BIG time on my recommending your ( Diner) in my town of Temecula. One happy note..we all went back to my home & had a home-made pineapple upside down birthday cake.......my hubby's favorite!!!!!

claimed iconBusiness Response04/14/2011

I am sorry lady but it is not our policy to charge you for a meal that you disliked because of quality. We use the best meat and chicken supplier available to restaurants in our area.We give more than ample portions and I just cannot believe that you would have to search for ham with your veal. By the way what dish did you order? We don't serve veal with ham.

This listing has been claimed by a business representative.

Details

Phone: (951) 303-3300

Address: 31165 Temecula Pkwy, Temecula, CA 92592

Website: http://www.francescas-italian-kitchen.weebly.com

More Info

Payment method
amex, visa, discover, master card
Price Range
$$
Neighborhood
Temecula Creek Village
Amenities
Full Bar/Orders to go
AKA

Francesca’S Italian Kitchen

Categories
Other Information

Cuisines: Italian, European, Seafood, Continental, Pizza

Price Range : Average

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