Master Rooter Plumbing

Up until two weeks ago, Master Rooter was my very favorite plumbing company.

Three years ago, Tony creatively and successfully solved a years-old problem of ground water soaking into and flooding my basement crawl space. He installed a French drain and sump pump which has channeled gallons of water to the outside. As I understand it, he has now become president of this company.

One month ago, the 56-year-old clay sewer pipes from my home to the street failed and the same crawl space flooded with sewer water. Rod came within two hours and very professionally handled the disaster. He called a restoration company to pump out and sanitize the area and then supervised the installation of new sewer pipe, handling city permits and even talking with my insurance agent to get more coverage because pipe access was needed within the house. A 3x4' hole had to be dug through concrete next to the house for the pipe installation and, as noted in the contract, Master Rooter would replace the concrete.

It is now more than a month and the concrete has not been replaced. I understood that crews were backed up because of brief periods of rain and snow, but for 5 weeks? And no one has kept me apprized of their schedule and no one has returned two phone calls to their office.

I will consider using them again because their work is outstanding, but certainly will not write the final check in the future until ALL the work has been completed successfully.

I had about 50 feet of 2 1/2" ABS replaced in a crawl space.

The plumber left about 2 feet of the old ABS connected to the main drain.

He also left all of the old material pipe in the crawl space.

I called them to correct this and waited over an hour after they said 15-20 minutes.

I called again & they said 15-20 minutes but never showed up so I left.

They took care of everything the next day & apologized for the inconvenience.

I had an emergency because our 1999 hot water heater began to leak about 7pm. I went to the internet to find someone. who could come to turn off the gas (I did not know how) and the water as the pipe connection was eroded. I took a chance on Master Rooter. The plumber's name is Terry. He came in the same evening, but with the wrong size tank due to my lack of knowledge. He returned today, putting in a new one at a reasonable price, not charging for the after hours trip. I appreciated that because we are seniors.

I highly recommend this company-thanks for doing a great job! Joan

LIFESAVERS!!! called them with an emergency and they showed up as promised. Best of all I didn't feel robbed when they told me what my little emergency would cost. Tony was very upfront and honest. He got my rpoblem fixed and even made some recommendations about how to avoid future problems. Great guy!!

We don't often need outside contractors but in this case we did. Time, quality and price were the orders of the day and Tony at Master Rooter Plumbing saved the day. The short of it is that we made a mess of some plumbing and needed the work done in time for inspection the next day. Tony is fast, flexible, thorough, reasonable and very funny! We really appreciated the great work he did! ,