The Wings Station

I've been a loyal customer for years, but about a year or two ago, things changed. The quality of food has gone down and the customer service has never been the same. Perfect example, tonight my family ordered delivery. They quoted 20-25 min. 65 min later our food showed up, and it wasn't correct. My wife ordered Kung Pow Chicken. On the menu it says it comes with steamed rice, but it came with fried rice, which my wife doesn't like. When she called back to say something, but person who answered says, we don't have steamed rice. My wife says your menu said it came with steamed rice. The person from Wing Station says well it doesn't. No I'm sorry, no what can I do to fix this, just we don't have it. My wife didn't even eat her dinner. Also, I ordered the spring rolls, and I don't know what we got, but they weren't spring rolls. Again, I live one block away and used to eat there about twice a month, but after the last few experiences we've had, chances are we won't be back again.