More Info
- Email Business
- Extra Phones
Phone: (407) 480-3787
Phone: (407) 480-3788
- Services/Products
- New Invenotry, Used Inventory, Part And Accessories, Auto Repair
- Payment method
- financing available
- Neighborhood
- Oak Ridge
- Other Link
- Categories
Reviews
Very nice service
I just buy my dream car
And the price great
The customer service was really amazing
I highly recommend
Don't do it! Customer service goes out the window the second you drive off the lot. They are extremely unorganized and very rude if you call for anything. Can you get financed? Probably. But you will pay very high interest rates and, should you ever have an issue, you are up the creek without a paddle.
Here's the thing, most people go to them because they can't get financing elsewhere, but I would advise you to keep track of every single payment you make with proof beyond the confirmation numbers you receive. They supposedly cannot use the confirmation numbers to track payments, so if there is a mix-up (it's happened and it's awful) they will make your life difficult. That whole customer service part I mentioned above? Yeah. Try having zero customer service when they've repo-ed your car, don't know where your vehicle is because the repo guy hasn't delivered it to them the next day, and the balance you supposedly owe changes every time you call. It's a nightmare and they don't make apologies. They just continue to be rude and act like you're the one making their lives more difficult.
I don't expect much in the way of customer service anymore, but if you call these people for anything after you've signed on the dotted line, expect to be treated worse than a fast food customer during lunch rush when they're down two employees. This is the worst experience I've ever had with a car dealer/finance company, and I was sold a lemon in the past.
Just don't do it.
Buen servicio. Compre mi 2007 un buen pago mensual. Excelente.
I like it here very much. If you have bad credit doesn't matter
They also help to find insurance quote
Good cars
05/04/2016
Customer service really good!
everybody was nice with me.
I take a look at several cars, and the salesman was really kind and patient.
I purchased a Nissan Altima 2005, in good conditions, only small details but I'm really happy with it!
bad credit it's not a problem I got a good finance deal just because of my monthly income, uff!
02/03/2016
My girlfriend bought her first car here. She was a first buyer and we thought she wouldn't get approved, but they got the approval and the car she wanted. Definitely coming back for my next car.
09/14/2015
I was sold a vehicle on 9/8/15 with a damaged axel. I am not able to drive the vehicle due to the danger of the axel. Oh my God! I feel like a complete fool for dealing with this car dealer. I just purchased a car on 9/8/15. The next morning my son and I noticed the back rear driver tire slanting inward. I took it to a tire shop because my son and I thought maybe the tire wasn't on good. I was informed that the back rear driver side tire has with a sway arm issue and busted boots and ball joint damage. The tech informed me of a repair quote of $880+. I went back to the car dealer and made them aware of this. They all acted as if they weren't concerned. One guy said he would talk to the big boss about it. Still no empathy! While getting an oil change from the mechanic they sent me to, I had the tire issue checked again for a second opinion. I was informed of a bent axel for a quoted repair of $300 +! I went back to the car dealer to speak with them about it. The owner looked at the car and acknowledge the tire issue. One of the ladies came outside to translate for the owner. I was told that they would send me to one of their mechanics and pay for half the repair and they wanted me to pay half. Really? I feel shouldn't have to pay. I called the mechanic the mechanic that they sent me to for an oil change and informed him of what the owner said. The mechanic then quoted me $400+ for the issue. I'm no fool, the mechanic and the dealer are working together.) I don't feel that I should have to pay for any of the repair because they knew there was a dangerous issue with the car axel before they sold it. I was told to bring the car in the next morning on (9/10/15) at 9:00am and leave it. I called the dealer early that morning and asked them could they reschedule the repair because I was unable to bring the car in as discussed because of my schedule. The lady told me to hold on and she left me on hold for the longest then came back and hung up the phone. I called back approximately 5 times and they just let the phone ring then aborted the calls. I feel like I just gave $1700 away for a car that I can't use. I was told by a tech not to drive the car due to a possible accident. I wish I would have read the reviews first. I am in the process of seeking legal help. I feel I should receive a refund. The situation just gets worse! I spoke with my insurance company because I was informed once I bring the car to them for inspection as required, they will drop my insurance. The agent at the insurance company made me aware that they do not insure cars with such prior damage. I also took the car to three more shops and they all advised me of the same issue and not to not drive the car any further due to it being deemed unsafe. They all advised me to return the car. I just took the car to another shop and I was informed that the car has been in an accident and from the damage it looks like it's should have been totaled. I was advised to take the car to a frame shop to have measurements taken see what other damage the vehicle have.
Details
Phone: (407) 888-1090
Address: 5626 S Orange Blossom Trl, Orlando, FL 32839
Website: http://www.vbautosales.com
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