Bill Ray Nissan

They know how to take care of their customers at Bill Ray Nissan. Just bought my 2nd Altima this past August from them and I'm already thinking about my next.

I have purchased 4 Nissan from Bill eat and 3 from Rick. Hes always been fair and goes out of his way to get me the vehicle want. I Love My Altima! My husband also bought a truck from Rick. I don't think I would ever go anywhere else. Thank you!

Upon arriving at 7:25, I was promptly moved through the service processing routine. My service agent, listened to my reason for service, and told me he would be in to talk to me after the mechanics checked out my car. He returned, told me what work was needed, gave me price and repair options. Upon approval for the work, he gave me a 2:00 ECD, work was completed under 2 hrs. Very happy with service.

This dealer is wonderful. They took the time and patience to show me around and test drive the new car. They were polite, cheerful and followed up with me constantly. AMAZING customer service throughout my shopping experience. Followed up with post-purchase thank you email along with the delivery confirmation. This dealership exceeded my expectations. John, my sales associate, followed up with me via phone call to ensure I made the right choice and avoid any type of post-purchase cognitive dissonance. Another associate took the time to show me how to use the car's technology. Great experience.

Thank you God!!!!!! I was looking at another Nissan Dealership in Orlando (Sutherlin Nissan Orando). I thought I had a good deal with them, but they wanted more money for the car. So I started looking for another dealership and I came across Bill Ray Nissan. They did a wonderful job helping me look for the car that I wanted and in my price range.
Thank you to Mr. Erroll McKnight for made this process much smoother. You were awesome! You met every expectation I established. Gracias!

I would highly recommend Bill Ray Nissan for all of your automotive needs, from sales to service as well as to purchase any optional accessories

I give Danilo and Sidney a five star rating. Very friendly and helpful .

This review is for the service department. I purchased my vehicle at another Nissan Dealership and serviced my car here at Bill Ray Nissan for the past 3 years. I purchased a service plan that I've used at this dealership many times and today Richard (manager) would not allow me to redeem the plan I paid for. The service at this particular dealership has continually gone down from when I first began using this dealership. This is the 3rd time I've had issues with the follow through and customer sevice at the service department at this dealership. When you call, the service advisors are always busy regardless of the time you call and even if you leave voicemails, calls are not returned. When speaking to Richard today, I mentioned them losing my business and he "did not care". It is very disheartening to feel like a dealership is taking advantage of single women.
Update:
Shortly after I posted the original review I was called by Joey King and he wanted to make an effort to remedy this situation. He offered me a credit for the service I paid for. Saturday was the first time I came back to the dealership to give them another chance. Darwin Graham (DC) dealt with me and gave me GREAT service. He told me it was going to be a long wait and recommended me dropping the car off.

He called me, gave me several recommendations for the car that I declined. And took his time to explain each recommendation.

Sunday, my car started shaking violently, I called and was told that the service department was closed. I called DC this morning, explained my issues. He was so patient, and assured me that I will be well taken care of. I had the car towed and it turns out the issue was something DC recommended to be changed on Saturday. What really makes this experience stand out is that DC actually took the time to show me the dirty engine filter, explain the purpose, explain that it was preventing the airflow. HE WENT ABOVE AND BEYOND the call of duty. I've come to this dealership for 3 years, and an advisor has NEVER taken this much care. And honestly, he's restored my faith in this dealership and their customer service abilities. I have a certain peace of mind now. Thank you DC! YOU ARE A ROCKSTAR!

I have been to Bill Ray Nissan on many occassions for sales, service and the body shop. I just recently took my car back for repairs and on every occassion I have never had anything but FANTASTIC service. They continue to exceed my expectations with there willingness to make sure I am completely satisfied. They are the most efficient and courteous dealer I have ever dealt with. The quality of the repairs were awesome!! It takes a lot to talk about the good things and most of the times as a consumer we only complain but when you have GREAT service time and time again they deserve a shout out for always going above and beyond to make it a great experience. I highly recommend anyone looking to buy, service or fix a car to go to BILL RAY NISSAN!!!

Great Service from start to finish! My salesperson had great knowledge of the cars and my needs were addressed. I will do business with them again.

customer service was good..they returned calls and passed messages..also when there was an issue brian ray always was never inconvenienced to calmly address your concerns..we were impressed by this "family" dealership.

The location was convienient to get to. The dealership atmosphere was clean and the employees were professional. I was cheerfully greeted by Freddie (sales person). He was very knowledgeable about all the vehicles I showed interest in. He was also very patient when showing me the vehicles I wanted to see and answering the numerous questions I asked. I would recommend this dealership and sales person to anyone.

The entire experience of shopping for a car for my son at Bill Ray Nissan was pleasant! We were greeted in about a minute upon entering the office area and not immediately pounced upon at arrival at the parking lot.

I purchased tires and the price and service was great. The staff was friendly and courteous and they were quick. The work was very professional. I would definately recommend Bill Ray Nissan for sales and service.

Working in an industry where my company receives reviews on the internet quite frequently, I wanted to the same after a recent trip in for service at Bill Ray. WOW! After I read these reviews I was astonished.

Everything from our arrival at Bill Ray Nissan, to driving away in our brand new 2011 Pathfinder was a pleasurable experience. Everyone was courteous and professional. We didn't feel any pressure to buy, and were given all the time we wanted to consider each Pathfinder available. All of our questions were answered promptly, and the negotiation process handled in a professional manner.

We purchased a Sentra from Freddie at Bill Ray Nissan. He gave us excellent service, kept his word and his follow up after the sale has been wonderful. We would recommend Bill Ray Nissan and Freddie to our friends.

I used the USAA search engine to find the best deal for mu new 2011 Altima SL. I found three deals that were similar in St. Augustine, Orlando, and Sarasota. Those were really good deals; about 3700 to 3810 below invoice. However, Felix Espinal of Bill Ray Nissan in Longwood, Fl emailed me an internet special offer that was greater than 4000 below invoice. He had the car with our desired color and options in stock and ready for delivery. I have to tell you I am an experienced car buyer and and I am very hard to please. I let Felix know I would purchase the car if there was no haggling and the process was quick without stress. When I arrived the entire staff named here was at my disposal and quickly began readying the paperwork, allowing me to test drive the vehicle (Joey, very polite and knowledgeable about every aspect of the vehicle, demonstrated all the specifics of the vehicle), and running a credit check.

My family has purchased many cars from here throughout the years and we will be going back for our next car. I would like to thank the sales staff there and the finance director for their great service.

I have to say i hate buying cars but howard really made me feel relaxed.He was easy to work with and really made buying a car easy.I highly recomand howard.He is not the normal car salesman.He really is a no nonsence guy.He also knows his cars inside out.The other thing i was inpressed with is he didn"t need to run to the manger every 2 seconds.Howard thanks for making this easy and thanks for the laughs.Keep up the good work.I will be back to buy again.