Napleton Chrysler Jeep Dodge Ram

Meagan is awesome. Second time buying from her. Will definitely recommend.

Wonderful experience. Ryan was very helpful and professional.

Really helpful and staff was knowledgeable, patience and friendly.

The professionalism was great. Reliable and they’re polite. Thanks for such a great service!

I want to personally thank the following individuals for making my car buying experience a pleasant, expentious and seemless process. Ryan, Amanda, Chris, Marc and Leroy who stayed late and put forth their best effort to make my deal a reality. I look forward to many years ahead enjoying my Grand and utilizing Napleton’s services. Thank you!

Eloy was the best salesman in my experience. He is very polite and knows how to deal with customers.

I got a very nice deal! It was a good experience. Nice people and very easy to transact with. Highly recommended! An amazing dealership.

The customer service was wonderful -- Nick was able to get me a beautiful truck. When I arrived everything was done.

The experience was great. Kris, Ryan were wonderful to work with. Thank you to Mihe B.

If I could give zero stars, I would. My family has bought five cars from Napleton, and now they are treating us like crap. They sold me a 2007 Dodge Magnum that came with the (old) lifetime powertrain warranty (not the same one they have now). The car had the wrong warranty booklet, so I did not know I needed to get an inspection. When I missed it, Chrysler terminated my warranty. Brian Hessler, the service manager, called me a liar and accused me of bringing in a different warranty book than the one that came with my car. He made no attempt to do the right thing and help me get my warranty reinstated. After setting up a useless meeting with a corporate representative, Brian continued to function as the corporate rep's puppet; the only reason I can imagine he was even in the meeting was to gang up on me and help corporate bully me. I also spoke with Vince, a General Manager, who talked with me for half an hour, promised he would be at the meeting a few days later, and then did not show up and never returned my calls. He, too, did nothing to help resolve the situation. I also spoke with Denis Burns, who was supposedly setting up a meeting with the corporate rep for me, but 3 months later I had to take matters into my own hands as he had not. I also spoke to another incompetent sales rep named Jessie, who took hours to call me back. I was asking the simple question: Is my deal jacket at the dealership or not? He subsequently promised to call me back in the next 30 minutes, but 40 minutes later I was at the dealership, where I waited another 15 for him to get to me. I want to mention that while at the dealership trying to fix my warranty issue, each and every time I was there someone tried to sell me a car. One salesperson practically harassed me, following me out the front door of the dealership and all the way to my car. Even after being told that I would never buy another Chrysler vehicle after the way I've been treated, they next thing he said was " well you're already here so why not go for a test drive?" Finally, I got through to Pete, the owner of the dealership, because I mentioned that I was about to sue Chrysler (which is true). He called back, offered some resolution (even though its not the one I wanted), which I appreciated. But, then, of course, a week went by and he never called back to follow up. Typical. Lastly, I would ask you to look on the glass by the front door. There they have a list of "3 day no sales." It is a list of the names of the sales people that have not sold a car in 3 days. If they do not sell something soon, they end up in big trouble or even terminated. That list is the mark of a dealership with pushy, demanding sales tactics. Not to mention, it looks incredibly tacky to air your dirty laundry by the front door. Disgusting. On the whole, this dealership and its staff are unbelievably pushy, will say anything to placate you but nothing to actually help you. They are dishonest at the very worst, and lazy or too busy for you at the very best. The service I received here, from all levels of employees, has been among the absolute worst I can ever remember.



***UPDATE*** I want to be completely fair: Pete did make an offer to replace my warranty, and he did explain it would take some time. But after getting jerked around by his employees for 4 months, I felt that after not hearing from him for a week I needed to stop wasting time and move on.



I am glad I did, because the day after posting this review I got an angry phone call from Pete, the owner. He didn't call to work anything out, or ask me to take down the review, but to harass and berate me for posting it in the first place. He told me it was taking time but he was working on the solution, but then he admitted to missing my call because he was in the Bahamas!! I won't deny anyone some fun, but don't tell me you're hard at work when you're on vacation! Thanks for showing your true colors, Pete.

Omar is a really great sales person, made our transaction smooth and easy, looking forward to do other business with him in the future.

Amazing service!! The best we've ever had!

Went in to look at a 2014 dodge crew cab. Called ahead to make sure that the truck was sitting on the lot...was told it was there come on in...got there and not only is the vehicle not there but on trade appraisal the used car manager literally test drove my vehicle like he stole it including screeching the tires, bottoming it out on a curb, and breaking a button on the center console! That's ok Napelton I have already reported it to the proper channels.

Great experience with the TJ salesperson. Great guy. Was really helpful. We told him where we wanted to be and they worked until they got us there I enjoyed doing business with TJ. Would recommend everyone to him.

I truly appreciate the honesty that victor put out there for us. He was a major help to us with coming up to a final decision. He didn’t come off as a sales person trying to make a sale. He was great.. I didn’t even come to buy a car really just was inquiring.

Service was good. Very professional and knowledgeable. We had a great experience with your services.

Excellent. Great experience going in here.

Good – excellent sales guy!! They offered a lot of cars that were in my price range, I really appreciate his effort on finding the best car for me. I will definitely refer my friends to Napleton.

Victor Manuel was very helpful and worked with me over a weeks’ time to get the deal I wanted. The sales manager/financing was very helpful and understanding. Thanks Victor!

It was a wonderful experience buying a new car in Napleton. Omar and Salvador are very good salesmen.